Delivery Policy

Last Updated: 1 November 2023

Thank you for choosing The REKA Lab for your 3D printing needs. This Delivery Policy outlines our terms and procedures related to the delivery of your orders. By using our services, you agree to comply with and accept this policy.

1. Order Fulfillment and Shipping

• Order Processing: We will make reasonable efforts to process and fulfill your order within the timeframe specified on our website or in your order confirmation.

• Shipping Options: We offer various shipping options, and the cost and delivery times will vary depending on your choice. Shipping options and costs are presented to you during the checkout process.

2. Shipping Delays

• Unforeseen Circumstances: While we make every effort to ensure timely delivery, unforeseen circumstances such as inclement weather, customs delays, or other factors may cause shipping delays. We are not responsible for such delays.

• Communication: In the event of significant shipping delays, we will make reasonable efforts to communicate with you and provide updates on the status of your order.

3. Shipping Address

• Address Accuracy: It is the customer's responsibility to provide accurate and complete shipping information. We are not responsible for orders that are lost or delayed due to incorrect or incomplete shipping addresses.

4. Delivery Acceptance

• Recipient: Deliveries will be made to the recipient's address provided at the time of order. If the recipient is not available at the time of delivery, the courier may leave the package at the specified address or with a neighbor.

• Signature Requirements: Depending on the shipping option and value of the order, a signature may be required upon delivery. It is the customer's responsibility to ensure someone is available to receive and sign for the package if necessary.

5. International Shipping

• Countries eligible for international shipping: Myammar, Vietnam, Indonesia, Philippines, Thailand, Singapore

• For other countries, please contact enquiry-info@therekalab.tech to discuss details on shipping.

• Customs and Duties: For international orders, you may be responsible for customs duties and taxes imposed by the destination country. We are not responsible for any additional charges incurred during the customs process.

6. Lost or Damaged Shipments

• Lost Shipments: If you believe your order is lost or missing, please contact us, and we will initiate an investigation with the courier. We will work with you to resolve the issue.

• Damaged Shipments: If your order arrives damaged, please contact us immediately with photographic evidence. We will work to resolve the issue, which may include a replacement or refund.

7. Changes to Delivery Policy

We reserve the right to modify this Delivery Policy at any time. Any changes will be posted on our website and will become effective immediately upon posting.

8. Contact Information

If you have any questions or concerns about our Delivery Policy, please contact us at support-client@therekalab.tech or +601127254832.